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Troubleshooting

TV Does Not Have Picture/Video

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Press the menu button on the remote. What is shown on the screen? (make sure the remote's layer switch is set to tv)

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Do you hear any audio or sound coming from the TV?

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Does the TV eventually shutoff and display a solid red LED?

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Unplug the AC cord from the wall power outlet and wait for 60 seconds before plugging it back in. Then press the power button on the TV and if the condition of the TV is the same as before please call Mitsubishi Consumer Relations department for help troubleshooting (1-800-332-2119). Please have the following information ready: Model number, Serial Number, Proof of Purchase.

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Troubleshoot RED SOLID LED

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  1. Check the control buttons on the TV itself. The remote may be malfunctioning or a button on the TV could be stuck.
  2. Check/change the batteries in your remote control.
  3. Check out our video on Remote Control Troubleshooting
  4. Contact Mitsubishi Consumer Relations to setup a service appointment (1-800-332-2119). Please have the following information read: Model Number, Serial Number, Proof of Purchase.
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  1. Make sure the source device is powered ON.
  2. Verify that the device you are trying to use is connected to the input you are trying to view. (Example, in the INPUT SELECTION menu if you are on HDMI1, make sure that the Blu-Ray player is connected to HDMI1)
  3. Check the physical connection on the TV and the source device to make sure that it hasn’t come loose and is making solid contact.
  4. Connect another device to the same input.
  5. Make sure the source device is set to ouput HDMI. (some devices will require a manual setting to output HDMI).
  6. Switch that device to a different input. Try an analog component connection to verify the device is outputting some video.
  7. Enter the MENU and delete the input. Let the Auto-detect feature rediscover the input.
  8. Perform a full HDMI reset (note: this will delete all user settings)
« Back SOLUTION
  1. Change to a different channel.
  2. Press the INFO or GUIDE button to verify the channel you are tuned to is a valid Channel.
  3. Verify Antenna connection.
  4. Do a channel memorization.
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  1. Make sure the source device is powered ON.
  2. Verify that the device you are trying to use is connected to the input you are trying to view. (Example, in the INPUT SELECTION menu if you are on COMPONENT1 make sure that the analog device is connected to COMPONENT1)
  3. Connect another device to the same input.
  4. Switch that device to a different input. Try an analog component connection to verify the device is outputting some video.
  5. Check the physical connection on the TV and the source device to make sure that it hasn’t come loose and is making solid contact.
  6. Enter the MENU and delete the input. Let the Auto-detect feature rediscover the input.
  7. Perform a factory reset. (FACTORY RESET - NOTE: THIS WILL DELETE ANY USER SETTINGS)
« Back SOLUTION
  1. Make sure the source device is powered ON.
  2. Verify that the device you are trying to use is connected to the input you are trying to view. (Example, in the INPUT SELECTION menu if you are on INPUT1, make sure that the analog device is connected to INPUT1)
  3. Connect another device to the same input.
  4. Switch that device to a different input. Try an analog component connection to verify the device is outputting some video.
  5. Check the physical connection on the TV and the source device to make sure that it hasn’t come loose and is making solid contact.
  6. Enter the MENU and delete the input. Let the Auto-detect feature rediscover the input.
  7. Perform a factory reset.
« Back SOLUTION
  1. TV only supports images from a USB drive.
  2. Not all USB drives will be compatible with Mitsubishi TVs.
  3. Picture files must be in the JPEG format (*.jpg)
  4. File names must be in the ASCII format.
  5. Pictures must not be larger than 12megapixel for DLP models and 20megapixel for LCD models. (2010 models only)
  6. Partial image may be displayed for corrupted files.
  7. Picture files of the progressive type are not supported. Only interlaced pictures can be displayed.
  8. Large file sizes may take longer to load.
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Troubleshoot Internet/Networking Issues

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A Solid Red LED typically means that the lamp failed to start.

First unplug the AC Cord from the wall power outlet and wait for 60 seconds before reapplying power to the TV.

If after serveal attempts, the TV has not powered on and the LED on the front of the TV is still Solid Red, you may want to reseat the lamp.

Procedure: Lamp Reseat

  1. Power OFF TV and wait 1 hour for lamp to cool.
  2. Unplug AC cord from wall power outlet.
  3. Remove screw(s) from rear lamp door cover.
  4. Loosen the screw(s) that secures the lamp in place.
  5. Pull the lamp from the housing only about one inch from its original seated position and then slide it back in until it feels secure.
  6. Reinstall the lamp cover door and plug in the AC cord into the wall power outlet.
Lamp Reseat Diagram Lamp Reseat Diagram

If your lamp has failed check www.mitsuparts.com for warranty eligibility or contact Mitsubishi Consumer Relations at 1-800-332-2119.

Be sure to get the below information before calling:

  1. Model and serial number (found on the back of your TV)
  2. The original purchase receipt that shows the location and date that your TV was purchased.

Check your owner's manual for detailed instructions on replacing your lamp. Check the documents and downloads a section for an electronic version.

If after reseating or installing a new lamp you receive a Yellow blinking LED, this indicates that your lamp door cover is not installed or not installed correctly. Ensure that the door is flush against the back of the TV.

Lamp Cover Diagram

If the door is properly installed please call Mitsubishi Consumer Relations. Please have the following information ready: Model number, Serial Number, Proof of Purchase.

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Typically the cause of excessive heat is poor air circulation.

If your Mitsubishi TV has a solid Yellow LED leave the TV in the OFF condition for at least 15 minutes to allow it to cool down.

  1. Ensure there is plenty of room between the edge of the TV and the surrounding walls or cabinets of the entertainment center. A gap of at least 4 inches around the entire TV is recommended.
  2. Do not operate the TV in an environment that has excessive heat. If only hot air is being circulated to the rear of the TV then the temperature inside of the TV will only increase.
  3. If after you have ensured proper airflow and room temperature the problem still persists contact Misbusihi Consumer Relations. Please have the following information ready: Model number, Serial Number.
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Check that the AC cord is connected to an active wall power outlet:

  1. Bypass any surge protectors or power strips and plug the TV directly into the wall power outlet.
  2. Disconnect the AC cord from the wall power outlet for 60 seconds and then plug the cord back in. Verify a good connection is made with the outlet.
  3. Test another device in that same wall outlet to ensure that AC power is active to that outlet.

Check that the problem is not the remote control:

  1. Press the POWER button on the remote control.
  2. Press the POWER button on the TV unit itself.
  3. If the TV turns on from the remote but not the TV then the front panel button on the TV is likely broken.

If the TV turns on from the unit itself but not the remote, then likely the remote is broken or needs new batteries.

Watch "Remote Control" troubleshooting video

If the problem persists please contact Mitsubishi Consumer Relations. Please have the following information ready: Model number, Serial Number, Proof of Purchase.

TV Does Not Have Sound/Audio

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Check that you have the latest SW version installed (check our documents and downloads section).

Verify that the TV Speakers are enabled within the User Interface:

  1. Access the Audio settings menu by pressing the Audio button or the More +9 button on your remote control.
  2. Use the UP/DOWN arrow buttons to navigate to the SPEAKERS selection menu.
  3. Use the RIGHT/LEFT arrow buttons to select TV SPEAKERS as the audio source.
Speakers: TV

Check the MUTE setting:

  1. Press the INFO button and an icon of a speaker will display in the upper left corner of the screen.
  2. If the speaker icon has a line though it, then MUTE is enabled. If it does not have a line in the icon then the MUTE is disable and sound should be playing from the speakers.
  3. You can also test this by pressing the MUTE button.
Speakers: Mute

Check your VOLUME setting:

Speakers: Volume

What is the audio source device?

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  1. Check another input such as Antenna or Component1/Input1. If you can hear audio through another input or device then there probably is not a problem with your TV. There is likely a setup issue with the source device.
  2. Check the audio format type of the source device. Some source devices can play an audio format that is not compatible with the TV.
  3. Enter the menu of the source device and change the audio format to PCM.
  4. Check same device on another HDMI input.
  5. Initialize the TV. Doing this process will reset the TV to factory defaults. Press MENU followed by 1 2 3, ENTER. The TV will reset and reboot. After the process is completed, the TV will be on the Antenna input on channel 3. There should be audible "snow/static noise".
  6. Perform a full HDMI reset. (NOTE: THIS WILL DELETE ANY USER SETTINGS)
  7. If you cannot hear the "snow/static noise" then call Mitsubishi Consumer Relations for support. Please have the following information ready: Model number, Serial Number, Proof of Purchase
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  1. Verify the audio cables are connected to the same input as the video. If you selected COMPONENT1 or INPUT1 then make sure that the source device is connected to that input. The analog audio connectors are RED and WHITE. Typically most source devices will also use RED and WHITE.
  2. Make sure the source device is set to output on the analog audio output. Some devices will require a manual setting to output audio or video on a certain output. Check the menu/settings of the source device and make sure it is set to component or composite output instead of digital or HDMI.
  3. Perform a factory reset. Doing this process will reset the TV to factory defaults. Press MENU followed by 1 2 3 ENTER. The TV will reset and reboot.
  4. After the process is completed, the TV will be on the Antenna input on channel 3. There should be audible "snow/static noise".
  5. If you cannot hear the “snow/static noise” then call Mitsubishi Consumer Relations for support. Please have the following information ready: Model number, Serial Number, Proof of Purchase
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  1. Try a different channel. Each channel can send different audio formats that need to be interpreted by the TV. Cable companies are still broadcasting analog channels unlike OTA (over-the-air) broadcasters which switched to all digital channels in 2009.
  2. If you are using cable, try an analog channel to see if you can receive audio from that channel.
  3. If you are only receiving channels from OTA then check another digital channel. Each channel can have separate audio data descriptors which inform the TV about the details of the audio.

Which channel has no sound?

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Verify speakers are functioning by doing one (1) of the following:

  • Tune to an analog channel with snow/static and move the volume to at least 50%.

  • Initialize the TV. Doing this process will reset the TV to factory defaults. Press MENU followed by 1 2 3. The TV will reset and reboot. After the process is completed, the TV will be on the Antenna input on channel 3. There should be audible "snow/static noise".

If you still do not hear any audio then please contact Mitsubishi Consumer Relations (1-800-332-2119) for further troubleshooting. Please have the following information ready: Model number, Serial Number, Proof of Purchase

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Check the language settings:

  1. Change language settings to ENGLISH.
  2. Some channels may not properly play audio when the main audio selection is a language other than English.
Speakers: Language

The broadcaster of digital channels inserts digital descriptors about the audio format into the signal. Not all broadcasters are fully adhering to the ATSC specification and may be sending digital descriptors about the audio that the TV does not recognize.

If you cannot receive audio from a single channel then it is unlikely to be a fault of the TV and it is recommended that you contact the broadcaster of that channel or your cable provider.

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Verify that the AV Receiver is enabled in the sound User Interface:

  1. Access the audio settings menu by pressing the Audio butotn or the More +9 button on your remote.
  2. Use the UP/DOWN arrow buttons to navigate to the "SPEAKERS" selection.
  3. Use the RIGHT/LEFT arrow buttons to select "AV Receiver" as the audio source.
Speakers: AV Receiver

What type of device are you using to power the external speakers?

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Connect this through the AC3/DIGITAL OUT (Orange RCA jack) connection on the back or your TV.

Example of AC3/Digital audio output on a WD-65737

  • Verify AVR is selecting the correct input (from TV) and that volume is high enough to be heard.

  • Press INFO on your TV remote. In the upper right corner an icon should be displayed as an AVR symbol.

Speakers: AVR/TV
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Connect this through the ANALOG OUTPUT (RCA jack) on the back of the TV.

Example of analog audio output on a WD-65737

  • Verify AVR is selecting the correct input (from TV) and that volume is high enough to be heard.

  • Press INFO on your TV remote. In the upper right corner an icon should be displayed as an AVR symbol.

Speakers: AVR/TV

TV Does Not Power On

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Check that the AC cord is connected to an active wall power outlet:

  1. Disconnect the AC cord from the wall power outlet for 60 seconds and then plug the cord back in.
  2. Verify a good connection is made with the outlet.

Test another device in that same wall outlet to ensure that AC power is active to that outlet:

  1. Bypass any surge protectors or power strips and plug the TV directly into the wall power outlet.

Check that the problem is not the remote control:

  1. Press the POWER button on the remote control.
  2. Press the POWER button on the TV unit itself.
  3. If the TV turns on from the remote but not the TV then the front panel button on the TV is likely broken.
  4. If the TV turns on from the unit itself but not the remote, then likely the remote is broken or needs new batteries.
Watch "Remote Control" troubleshooting video

If the issue persists please call Mitsubishi Consumer Relations. Please have the following information ready: Model number, Serial Number, Proof of Purchase.

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  1. Recycle AC power by unplugging the AC cord from the wall power outlet and waiting 60 seconds before reapplying AC to the TV.
  2. Download the latest version of software and install to a USB thumb drive. Attempt loading the software before contacting service.
  3. Contact MDEA Consumer Relations at 1-800-332-2119. Please have the following information ready: Model number, Serial Number, Proof of Purchase
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  1. Move your TV away from the wall or entertainment center.
  2. Ensure that there is enough space around the outside edges of the TV so that cool air can flow towards the back of the unit.
  3. A general rule is no less than 4 inches around the top and sides and back of the unit. However, if you are receiving this message you may want to create more space.

Typically the cause of excessive heat is poor air circulation.

If your Mitsubishi TV has a solid Yellow LED leave the TV in the OFF condition for at least 15 minutes to allow it to cool down.

  1. Ensure there is plenty of room between the edge of the TV and the surrounding walls or cabinets of the entertainment center. A gap of at least 4 inches around the entire TV is recommended.
  2. Do not operate the TV in an environment that has excessive heat. If only hot air is being circulated to the rear of the TV then the temperature inside of the TV will only increase.
  3. If after you have ensured proper airflow and room temperature the problem still persists contact Misbusihi Consumer Relations. Please have the following information ready: Model number, Serial Number.
« Back SOLUTION
  1. The TV can be setup to turn off at certain times of the day. The lock by time feature is in the Parental Control section of the MENU.
  2. Sleep timer can also be enabled. Make sure this is not enabled unless you want the TV to shutdown in a specified amount of time.
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This message appears when there is no video signal. This can be caused by an invalid HD channel when you are using the TUNER input. Along with no valid video from a digital or analog device, such as a DVD player or Cablebox.

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Check to make sure your remote or other IR/controller device is not sending a power down command to the TV. Other manufacturers remotes could be sending a power off command to the TV. Make sure all other IR sending devices are pointing away from the TV. If you have a controller device installed to the TV, you may need to contact the installer of that device to make sure it is not accidentally sending power off commands.

Check LED status after the TV has shutdown by clicking here.

Internet/Networking Issues

What method are you using to connect to the internet?

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  1. If you are using an external USB adapter make sure you are using AZUREWAVE AW-N231 (2010 models). This device is available through Mitsubishi dealers.
  2. Verify you have the latest TV software installed. (Go to documents and downloads section)
  3. Make sure the wireless router has wireless output enabled ON.
  4. Make sure the USB adapter is in the correct port. Labeled USB (not USB-A or USB-Power Only).
  5. Verify an other device such as a laptop computer connects to the wireless network.
  6. Reset your router and modem.
  7. Try a system reset by pressing and holding the power button on the front panel for 10 seconds.
  8. Verify the network by connecting the TV directly to the cable/DSL modem by using a CAT5/ethernet cable. If that fails then there is a problem with the network, contact your Internet Service Provider (ISP). If it works, then move back to the wireless setup and check your router or modem wireless settings. Contact your ISP for support on wireless network setups.
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  1. Verify that your TV has the latest SW verison. (check the documents and downloads section)
  2. Check the signal strength icon located next to the network name.
  3. Make sure you are connected to the correct network (sometimes the TV will find other networks from your neighbors home that have similar network names)
  4. Verify the IP address, default gateway, DNS and SubnetMask are all populated with data.
  5. Does network have security? Check for a padlock next to the left side of the network name. Make sure to enter the correct password for the network. Do not use special characters as part of the password, use only letters and numbers. The password must be changed on your router.
  6. Check your router network settings. If you have a custom setup on your router there could be some settings that are blocking the TV from reaching the network. Check for Mac filtering: this would block any connection from a non-authorized MAC address. IP filtering: this will only allow a certain number of connected devices to access the network. DHCP servers are enabled (Static IP is not supported on wireless)
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If you receive the loading icon on the bottom of the screen or a connection timed out error this means your TV has accessed the internet but cannot reach the final destination server.

The two most likely scenarios that will cause this is a firewall that is blocking the incoming content or that the bandwidth is too limited to receive the data.

Buffering is caused by limited bandwidth on your internet connection.

Most broadband connections share bandwidth with other customers in your area. As a result peak hours will likely show reduced performance.

For firewall settings, contact your network administrator.

Check your speed: http://speedtest.vudu.com/cdn1/

Contact your internet service provider (ISP) for more information on available bandwidth.

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To start using the internet on 2010 model year TVs you will need to press the INTERNET button on your remote control. You will need this remote control to access the internet, older model year remotes do not have this button.

2010 Remote
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Buffering is caused by limited bandwidth on your internet connection.

Most broadband connections share bandwidth with other customers in your area. As a result peak hours will likely show reduced performance.

Check your speed: http://speedtest.vudu.com/cdn1/

Contact your Internet Service Provider (ISP) for more information on available bandwidth.

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Verify the connection on the back of your TV is connected to the LAN port with a CAT5/Ethernet cable that is connected to an open internet port.

Try bypassing your router/hub and connect directly to your cable/DSL modem.

If it works when connecting to your modem then there is a problem with your router/hub.

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If you are missing your IP address, default gateway, DNS or SubnetMask data it means the TV found a network but is not allowed to connect to it.

  1. Try reconnecting the CAT5/ethernet cable and exit the menu and reenter (to reset the connection).
  2. If it still has not populated then try a sytem reset by pressing and holding the power button on the front of the TV for 10 seconds.
  3. If you know what the IP address should be you can enter it manually. From the network setup panel in the menu press the down button to select manual. use the arrow keys and the number buttons to enter all the data manually. Press enter when completed.
  4. Try a different cable or port on your router.
  5. Contact your Internet Service Provider (ISP)
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To start using the internet on 2010 model year TVs you will need to press the INTERNET button on your remote control. You will need this remote control to access the internet, older model year remotes do not have this button.

2010 Remote
« Back SOLUTION

If you receive the loading icon on the bottom of the screen or a connection timed out error this means your TV has accessed the internet but cannot reach the final destination server.

The two most likely scenarios that will cause this is a firewall that is blocking the incoming content or that the bandwidth is too limited to receive the data.

Buffering is caused by limited bandwidth on your internet connection.

Most broadband connections share bandwidth with other customers in your area. As a result peak hours will likely show reduced performance.

For firewall settings, contact your network administrator.

Check your speed: http://speedtest.vudu.com/cdn1/

Contact your internet service provider (ISP) for more information on available bandwidth.

« Back SOLUTION

Buffering is caused by limited bandwidth on your internet connection.

Most broadband connections share bandwidth with other customers in your area. As a result peak hours will likely show reduced performance.

Check your speed: http://speedtest.vudu.com/cdn1/

Contact your Internet Service Provider (ISP) for more information on available bandwidth.

3D Issues

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In order for the 3DA-1 adapter to power on it requires both power from the AC-DC adapater and a signal from the source device through the HDMI connection (such as your Blu-Ray player, Cablebox, Satelite box, etc):

  1. Check that your source(input) device is powered on and connected via the HDMI cable to the 3DA-1 adapter
  2. Check that your AC-DC adapter is connected to a live power outlet. If it is connected to a power strip make sure that power stip is active.
  3. Swap the HDMI cable with a different cable.

The 3DA-1 will not power up as a stand alone device. It must have a connection to a 3D source.

« Back SOLUTION
  1. Make sure your 3D glasses are powered on.
  2. The most common cause of an incorrect picture being displayed from the 3DA-1 is that the input format on the adapter is not set the same as the output from the source device.
  3. Check your source device (Blu-Ray player, cable box, satelite box, etc) for which format it is outputing.
  4. There are 5 main formats: Frame Packing (also called Full 3D), Top and Bottom, Side by Side, Checkerboard, and 2D.

Use this section to troubleshoot format setting related issues on 3DC-1000/3DA-1 adapters. Find the picture that most looks like what you see on your TV screen (note: make sure to look closely as some formats look similar).

Original picture (if no 3D involved) directly from source device

Use as Reference Photo.

Source Device: SIDE by SIDE

TV Setting: CHECKERBOARD

Solution: Set TV to "SIDE by SIDE"

Source Device: TOP and BOTTOM

TV Setting: CHECKERBOARD

Solution: Set TV to "TOP and BOTTOM"

Source Device: SIDE by SIDE

TV Setting: TOP and BOTTOM

Solution: Set TV to "SIDE by SIDE"

Source Device: TOP and BOTTOM

TV Setting: SIDE by SIDE

Solution: Set TV to "TOP and BOTTOM"

Source Device: 2D (not a 3D source)

TV Setting: SIDE by SIDE

Solution: Set TV to "AUTO" or "CHECKERBOARD"

Source Device: CHECKERBOARD

TV Setting: SIDE by SIDE

Solution: Set TV to "AUTO" or "CHECKERBOARD"

Source Device: 2D (not a 3D source)

TV Setting: TOP and BOTTOM

Solution: Set TV to "AUTO" or "CHECKERBOARD"

Source Device: CHECKERBOARD

TV Setting: TOP and BOTTOM

Solution: Set TV to "AUTO" or "CHECKERBOARD"

« Back SOLUTION

Possible causes for no picture through 3DA-1 adapter:

  1. Both HDMI cables need to be "High Speed HDMI Cables".
  2. Unplug the AC adapter for 30 seconds and let the adapter reset.
  3. Source device is transfering an invalid signal type. Some resolutions are not supported by the adapter.
  4. Source format is 3D but 3DA-1 adapter does not recognize valid HDMI1.4a specification format and selected format within the adapater is not correct. (example: you are sending frame packing format to adapter but adapater is manually setup to output Side by Side)
  5. Simply cycle through the available formats on the adapter by pressing the format button.
  6. Make sure the input you are viewing is the same input the HDMI cable is connected to.
3D works, but, when I switch to 2D, I receive no picture
« Back SOLUTION

Check that your signal type is a valid pass-through signal type for the adapter:

Valid Pass-Through video signals Valid Pass-Through PC signals
1080p 24Hz/30Hz/60Hz Checkerboard 3D 1920 x 1080 60Hz
1080i 60Hz 1280 x 1024 60Hz
720p 60Hz 1360 x 768 60Hz
480p 60Hz 800 x 600 60Hz
480i 60Hz 640 x 480 60Hz
« Back SOLUTION

The incoming signal is not recognized as a valid 3D format that is accepted by the 3DA-1 adapter. List of valid formats:

Format Resolution Supported Common Source
Frame Packing 1080p/24Hz 3D Blu-ray Players
Frame Packing 720P/60Hz 3D Gaming Consoles
Side-by-Side 1080i/60Hz Cable or Satellite boxes
Side-by-Side 1080p/24Hz Cable or Satellite boxes
Side-by-Side 1080p/30Hz Cable or Satellite boxes
Side-by-Side 1080p/60Hz Cable or Satellite boxes
Side-by-Side 720P/60Hz Cable or Satellite boxes
Top-Bottom 1080P/24Hz Cable or Satellite boxes
Top-Bottom 720P/60Hz Cable or Satellite boxes
Checkerboard 1080P/60Hz Computers (HTPC)
Checkerboard 720P/60Hz Computers (HTPC)
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Normal operation. The Status LED is only lit when the 3DA-1 is interfacing with an HDMI 1.4a device.

« Back SOLUTION

Table of formats:

Format Resolution Supported Common Source
Frame Packing 1080p/24Hz 3D Blu-ray Players
Frame Packing 720P/60Hz 3D Gaming Consoles
Side-by-Side 1080i/60Hz Cable or Satellite boxes
Side-by-Side 1080p/24Hz Cable or Satellite boxes
Side-by-Side 1080p/30Hz Cable or Satellite boxes
Side-by-Side 1080p/60Hz Cable or Satellite boxes
Side-by-Side 720P/60Hz Cable or Satellite boxes
Top-Bottom 1080P/24Hz Cable or Satellite boxes
Top-Bottom 720P/60Hz Cable or Satellite boxes
Checkerboard 1080P/60Hz Computers (HTPC)
Checkerboard 720P/60Hz Computers (HTPC)

Use this section to troubleshoot format setting related issues on 3D TVs (not using adapter 3DC-1000/3DA-1). Find the picture that most looks like what you see on your TV screen (note: make sure to look closely as some formats look similar).

Original picture (if no 3D involved) directly from source device

Use as Reference Photo.

Source Device: SIDE by SIDE

TV Setting: CHECKERBOARD

Solution: Set TV to "SIDE by SIDE"

Source Device: TOP and BOTTOM

TV Setting: CHECKERBOARD

Solution: Set TV to "TOP and BOTTOM"

Source Device: SIDE by SIDE

TV Setting: TOP and BOTTOM

Solution: Set TV to "SIDE by SIDE"

Source Device: TOP and BOTTOM

TV Setting: SIDE by SIDE

Solution: Set TV to "TOP and BOTTOM"

Source Device: 2D (not a 3D source)

TV Setting: SIDE by SIDE

Solution: Set TV to "AUTO" or "CHECKERBOARD"

Source Device: CHECKERBOARD

TV Setting: SIDE by SIDE

Solution: Set TV to "AUTO" or "CHECKERBOARD"

Source Device: 2D (not a 3D source)

TV Setting: TOP and BOTTOM

Solution: Set TV to "AUTO" or "CHECKERBOARD"

Source Device: CHECKERBOARD

TV Setting: TOP and BOTTOM

Solution: Set TV to "AUTO" or "CHECKERBOARD"